Find answers to your most common questions about our products, services, and policies.
Frequently Asked Questions
What types of steel products do you offer?
We offer a wide range of steel products including custom fabrication, structural steel, steel frames, panels, and hardware. If you need a specific type of steel, contact us for a custom solution.
How can I request a custom steel order?
To request a custom steel order, fill out our Custom Order Request Form. Provide project details, specifications, and any design files you have. Our team will review and send you a quote.
How long does it take to ship my order?
Shipping times vary based on the product and location. Orders typically ship within [X] business days. You’ll receive tracking information once your order has shipped.
What is your return policy?
We accept returns within [X] days for products in new condition. For custom steel orders, please check our Refund and Return Policy.
How durable are your steel products?
Our steel products are made to last, with high-quality materials and precise craftsmanship. We ensure each piece meets industry standards for durability and strength.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers.
How can I contact customer support?
You can reach our support team via our Contact Us page or email us directly at [email@company.com].